Verzendbeleid
Shipping policy
This policy sets out where we deliver, how long it takes and what it costs. Fuller guidance, including what to check on arrival, is on our Delivery & lead times page.
Where we deliver
We deliver to Belgium, the Netherlands and France. If you need delivery elsewhere, contact us before ordering — it can usually be arranged, but it must be quoted rather than assumed.
Processing and lead times
Lead times are given in working days from order confirmation to despatch, not to arrival. Add transit time.
- Stocked items — despatched within [TBC-F1] working days.
- Made-to-order and configured items — despatched within [TBC-F2] working days, confirmed individually at the quotation stage.
Lead times are estimates and are confirmed on your order acknowledgement. Where a specific delivery date has been agreed in writing for an order, that agreement governs.
Where an order contains both stocked and made-to-order items, we hold the order and despatch it complete unless you ask us to split it. Splitting a delivery may incur an additional charge.
Transit times and charges
| Destination | Transit | Delivery charge |
|---|---|---|
| Belgium | [TBC-F10] | [TBC-F11] |
| Netherlands | [TBC-F12] | [TBC-F13] |
| France | [TBC-F14] | [TBC-F15] |
Delivery charges are calculated and shown at checkout before payment. Oversized items travelling by pallet or freight are quoted separately, as the cost depends on the size of the unit and on access at the delivery address.
Where you hold a trade account, the delivery terms of that account apply where they differ from the above.
Receiving your delivery
Someone must be present to receive and sign for the delivery. Please give us a site contact number at the order stage if the delivery address is not a staffed office.
On arrival, check the goods against the delivery note and against the article numbers, and inspect the packaging for damage. Note any damage or shortage on the delivery note before signing. A delivery note signed without qualification records that the goods arrived complete and undamaged.
Report damage or shortage to us [TBC-P3], with photographs taken before the goods are moved.
[TBC-F16]
Collection
[TBC-F17]
Risk and title
Risk in the goods passes to you on delivery. Title does not pass until payment has been received in full. Full terms are in our Terms of sale.
Contact
Questions about a delivery: [TBC-P5], quoting your order number.
Last updated: [TBC-P7]