Algemene voorwaarden

Terms of sale

This website is operated by [TBC-P1]. Throughout the site, the terms "we", "us" and "our" refer to [TBC-P1]. We offer this website, including all information, tools and services available from it, to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by these terms of sale ("Terms"), including any additional terms and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before using our site. If you do not agree to all of them, you may not access the website or use the Service.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

1. Who we sell to

This store is intended for trade and business customers. Where you order in the course of a business, you confirm that you are doing so, and the provisions of Belgian consumer law that apply only to consumers do not apply to your order. Where you order as a consumer, your statutory rights apply in full and nothing in these Terms limits them.

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence.

2. Products and specifications

Rooflights, upstands and daylighting systems are technical products. The following applies to everything we sell:

• Technical data, performance figures and specifications published on this site are those declared by the manufacturer. Where a published figure differs from the manufacturer's current documentation, the manufacturer's documentation governs.
• We have made every effort to display colours and images accurately. We cannot guarantee that your monitor displays them accurately.
• Products are supplied to the nominal sizes and configurations listed. It is your responsibility to confirm that the product ordered is suitable for your opening, your roof build-up and your specification.
• We may discontinue any product, and may limit the quantities of any product or service we offer, at any time.
• Any offer for a product or service made on this site is void where prohibited.

3. Suitability and installation

We supply products. We do not install them, and we do not design roofs.

Guidance published on this site — including sizing, measuring and product selection guidance — is general information to help you make your own decision. It is not a specification, a design service, or professional advice for your project. Where your roofing specification, structural design or building regulations differ from our general guidance, those documents govern.

Products must be installed in accordance with the manufacturer's instructions supplied with them, by a competent installer, on a suitable supporting structure. We accept no liability for products installed otherwise.

4. Prices and VAT

Prices are shown excluding VAT by default, as most of our customers are VAT-registered businesses. A control on each page switches the display between excluding and including VAT. The VAT treatment applied to your order is determined at checkout by your delivery country and, where applicable, by your validated VAT number.

Prices are subject to change without notice. We are not liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Prices quoted in a written quotation are valid for the period stated on that quotation.

5. Orders and acceptance

Your order is an offer to buy. A contract is formed when we send you an order confirmation, not when you place the order or when payment is taken.

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household or per order, including orders placed under the same customer account, the same payment card, or the same billing or delivery address. If we change or cancel an order, we will attempt to notify you using the contact details supplied with the order.

You agree to provide current, complete and accurate purchase and account information for all purchases, and to update that information promptly so that we can complete your transactions and contact you as needed.

6. Trade accounts and payment

Trade accounts are granted at our discretion and may be subject to credit checks and to agreed payment terms. Where payment terms have been agreed, [TBC-P2].

Where no account terms are in place, payment is due in full before despatch.

7. Delivery and risk

Lead times published on this site and on your order confirmation are estimates in working days from order confirmation to despatch, unless a specific delivery date has been agreed in writing.

Risk in the goods passes to you on delivery. Title in the goods does not pass until payment has been received in full.

You must inspect the goods on delivery, check them against the delivery note and the article numbers, and note any damage or shortage on the delivery note before signing. Damage or shortage must be reported to us [TBC-P3]. A delivery note signed without qualification is evidence that the goods arrived complete and undamaged.

8. Cancellation and returns

Our returns terms are set out in full in our Refund policy, which forms part of these Terms.

Goods made, cut or configured to your order — including rooflights and upstands supplied outside our standard nominal sizes — cannot be cancelled once production has begun and cannot be returned other than for a defect. This is because they cannot be resold.

9. Warranty

Products are covered by the manufacturer's warranty applicable to them, on the terms and for the periods set out in the warranty documentation supplied with the product. A summary is published on our Warranty page. Where the summary differs from the manufacturer's documentation, the manufacturer's documentation governs.

Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited.

10. Accuracy and completeness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate or more complete sources. Any reliance on the material on this site is at your own risk.

This site may contain historical information, which is provided for reference and is not necessarily current. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on it.

11. Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

We reserve the right to correct any error, inaccuracy or omission, and to change or update information or cancel orders, at any time without prior notice, including after you have submitted your order. Where an order has been placed at an incorrect price, we will contact you before proceeding.

12. Modifications to the Service

We reserve the right to modify or discontinue the Service, or any part or content of it, at any time without notice. We are not liable to you or to any third party for any such modification, suspension or discontinuance.

13. Third-party tools and links

We may provide access to third-party tools over which we neither monitor nor have any control. Such access is provided "as is" and "as available", without warranties, representations or conditions of any kind and without any endorsement. We have no liability arising from your use of optional third-party tools.

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we are not liable for any third-party materials or websites, or for any other materials, products or services of third parties.

Please review third-party policies and practices carefully before entering into any transaction. Complaints, claims or questions regarding third-party products should be directed to the third party.

14. User comments and submissions

If you send us creative ideas, suggestions, proposals, plans or other materials, whether at our request or not, you agree that we may edit, copy, publish, distribute, translate and otherwise use them in any medium, without restriction. We are under no obligation to maintain any comments in confidence, to pay compensation for them, or to respond to them.

We may, but have no obligation to, monitor, edit or remove content we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.

You agree that your comments will not violate any right of any third party, will not contain unlawful, abusive or obscene material, and will not contain any computer virus or other malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

15. Prohibited uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any international, federal, provincial, state or local regulations, rules or laws; to infringe upon our intellectual property rights or those of others; to harass, abuse, insult, harm, defame, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

16. Disclaimer of warranties; limitation of liability

We do not warrant that your use of our Service will be uninterrupted, timely, secure or error-free, or that the results obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods or cancel it at any time without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through it are (except as expressly stated by us) provided "as is" and "as available".

To the fullest extent permitted by law, [TBC-P1], its directors, officers, employees, affiliates, agents, contractors, suppliers and service providers shall not be liable for any indirect, incidental, punitive, special or consequential loss or damage of any kind, including loss of profit, loss of revenue, loss of savings, loss of data, replacement costs, cost of access, scaffolding, plant or making good, arising from your use of the Service or of any product obtained through it.

Where liability cannot lawfully be excluded, our total liability is limited to the price paid for the goods giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.

17. Indemnification

You agree to indemnify, defend and hold harmless [TBC-P1] and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees, from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or of any law or the rights of a third party.

18. Personal information

Your submission of personal information through the store is governed by our Privacy policy.

19. Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed. Such determination shall not affect the validity and enforceability of the remaining provisions.

20. Termination

The obligations and liabilities of the parties incurred prior to termination survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services.

21. Entire agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, and any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede any prior agreements, communications and proposals, whether oral or written, between you and us, including any prior versions of these Terms.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

22. Governing law

These Terms, and any separate agreements whereby we provide you services, are governed by and construed in accordance with the laws of Belgium. [TBC-P4]

23. Changes to these terms

You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of them by posting updates and changes to our website. It is your responsibility to check this page periodically. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

24. Contact

Questions about these Terms should be sent to [TBC-P5].

[TBC-P1]
Anthonis De Jonghestraat 50
9100 Sint-Niklaas
Belgium
VAT BE0867414778
Company registration number: [TBC-P6]

Last updated: [TBC-P7]